Privacy Policy

› This document was last updated December 18, 2007.

› XCINO Inc understands you value your privacy. At XCINO, we want to make your experience online satisfying and safe. The following privacy statement describes our practice with respect to the collection and use of your personally identifiable information (personal information) on this Web site. By using this Web site, you consent to the terms of our privacy statement and to XCINO's processing of personal information for the purposes stated below.

Collection of Your Personal Information
› Personal information means any information that may be used to identify an individual, including, but not limited to, your name, home address, telephone number, e-mail address. XCINO may require you to provide us with personal information if you would like to participate in some activities available on, or benefit from services offered on, this Web site. We endeavor to limit our requests for personal information to information we believe is minimally necessary to achieve our stated collection purposes. Personal information collected on this Web site is often limited to e-mail address, country or location but may include additional information when needed to provide a service you requested.

Also, in order to improve our services and the quality of the Web site, XCINO offers you the opportunity to provide your suggestions and contributions by completing a Contact Us form which collects personal information such as name and e-mail address. Please note that any comments or materials sent to us, including feedback data, such as questions, comments, suggestions and any other responses are deemed to be non-confidential. We have no obligation with respect to such responses, and XCINO shall be free to use, reproduce, distribute and publicly display such comments and materials without reference to you personally. XCINO is also free to use any ideas, concepts, know-how or techniques contained in such responses for any purpose whatsoever.

Use of Personal Information Collected
› XCINO uses your personal information collected on this Web site primarily for the following purposes:

  • To deliver services, such as newsletters, events, training or software you request or purchase.
  • To alert you to product updates, special offers, updated information and other new services from XCINO or to forward promotional materials, if you so request.
  • To ensure our Web site is relevant to your needs.
  • To help us create and publish content most relevant to you.
  • To allow you access to limited-entry areas of our Web site as appropriate.
  • To contact you in response to sign up forms such as Contact Us or Career Opportunities.

Sharing and Disclosure of Personal Information
› If you choose to provide us with your personal information on this Web site, we may transfer that information to XCINO's affiliates and subsidiaries or to XCINO's third party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world and by using this Web site, you consent to any such transfer of personal information outside of your country or jurisdiction.

XCINO occasionally hires third parties to provide certain services available on our Web site or made available on our behalf. We will only provide those third party providers the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose.

XCINO may provide your personal information to partners who work on behalf of or with XCINO under partner or confidentiality agreements. These companies may use your personal information to help XCINO communicate with you about products and/or services from XCINO and our partners.

XCINO may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.

XCINO may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on XCINO, protect and defend the rights or property of XCINO and its family of Web sites or act in urgent circumstances to protect the personal safety of XCINO employees, users of XCINO products or services, or members of the public.

XCINO reserves the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited, mergers, acquisitions, and sales of all or substantially all of our assets.

Except as described in this Privacy Policy, in the applicable Terms of Use Agreement or at the time we request the information; XCINO does not otherwise use, sell, rent, share or otherwise disclose your personal information to any third parties.

Information about You from Third Parties
› In order to protect against potential fraud, we may verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services.

Under some circumstances such as registering your business to subscribe to services from us, we may conduct a background check on your business by obtaining information about you and your business from a credit bureau or a business information service such as Dun & Bradstreet. If you incur a debt to us, we will generally conduct a credit check on you by obtaining additional information about you from a credit bureau, to the extent permitted by law. We, at our sole discretion, also reserve the right periodically to retrieve and review a business and/or consumer credit report for any account, and reserve the right to close an account based on information obtained during this credit review process.

Use of Non-Personal Information Collected
› XCINO uses non-personal information such as demographic data to analyze and develop marketing strategy and to determine how you found about us, your interests regarding our products and services and how to further improve this Web site based upon user data. We may share such non-personal data with third parties.

› We communicate with users who subscribe to our services on a regular basis via email, and we may also communicate by phone to resolve customer complaints.

XCINO provides you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us such as emails or updates from us regarding new services and products offered on this Web site or if you do not want us to share your personal information with third parties.

Use of Cookies and Other Tracking Technologies
› XCINO uses "cookies" and other tracking technologies. A "cookie" is a small text file that may be used to collect information about Web site activity. For example, when someone visits the Web site, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the user has visited the Web site previously. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Web site.

XCINO uses an email delivery and marketing third party provider to send emails that you have agreed to receive. Pixel tags and cookies are used in those email messages and at this Web site to help us measure the effectiveness of our advertising and how visitors use our Web site. For more information about the technology used to deliver our emails, or to set your browser to reject cookies, please click here.

If you have agreed to receive emails from us, those emails may contain advertising about goods and services that we think might be of interest to you. In order to understand how our readers interact with the emails and the content that we send, we use pixels in the text in order to understand who has opened the emails that they have been sent. In order to provide our content in the most interesting way, we also use pixels to learn whether you can receive emails in text or html form. If you click on a link in the email, we may set a cookie on your browser. If you visit this Web site as a result of clicking on a link, we are able to understand how you interact with the pages of our Web site through the combination of the cookie and pixels set on the pages of our Web site. This enables us to understand what interested you in our emails and what did not, and what interests you about our Web site and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only - we do not disclose or share this information with any third parties.

Our use of cookies and other tracking technologies allows us to improve our Web site and your Web experience. We may also analyze information that does not contain personal information for trends and statistics.

Third Party Links
› This statement applies solely to information collected on this Web site. This Web site contains links to other sites. XCINO is not responsible for the privacy practices or the content of these other web sites. We encourage you to read such other Web sites' privacy statements in order to understand whether and how they process data about your visit to their sites.

International Users
› If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from Canada law please note that you are transferring your personal data to the Canada which does not have the same data protection laws as the EU and by providing your personal data you consent to:

  • the use of your personal data for the uses identified above in accordance with this Privacy Policy; and
  • the transfer of your personal data to the United States as indicated above.

Changes to This Privacy Statement
› With effect for the future, XCINO reserves the right to change this privacy statement from time to time. When we do, we will also revise the "last update" date at the top of this privacy statement. For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

› No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

If XCINO learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this web site or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. XCINO may post a notice on our web site if a security breach occurs. If this happens, you will need a web browser enabling you to view the web site. XCINO may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at

Enforcement of This Privacy Statement
› If you have comments or questions with respect to this statement, please contact us at, or by mail to:

7035 Maxwell Road, Suite 2
Mississauga, Ontario
Canada, L5S 1R5
Attn: Director of Internet Marketing

Effective Date: December 18, 2007

Copyright © 2006-2008, XCINO Inc. Managed IT Services and Software Development In Mississauga and Toronto. All Rights Reserved.